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2020 Business Survey

Satisfaction with the quality of Parks and Recreation programs and facilities

Status Indicators:
Proceeding as Planned
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

Status Indicators: Proceeding as Planned |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

The Parks and Recreation Department continually evaluates the needs of the community and works to provide parks, facilities, and recreation programs that improve quality of life. Providing quality recreation programs and facilities helps to cultivate community and support active and healthy lifestyles.

All of the Neighbor Surveys can be accessed via the City’s website: https://www.fortlauderdale.gov...

The question regarding neighbors satisfaction with the quality of parks and recreation programs and facilities  is asked in each of  the City’s Neighbor Surveys that has been conducted by a third party contractor, the ETC Institute, since 2012,  administered annually between the months of October and December.  ETC Institute ensures that the results are statistically significant, and representative of the population of the City, both demographically and geographically (by district).

In 2019 a total of 4,800 surveys were mailed to randomly selected residents. A total of 720 households responded to the survey through mail or on-line, resulting in a 15% response rate. The results have a precision of at least +/- 3.6% at the 95% level of confidence.  This means that if the same survey was administered 100 times, 95 of those 100 times, the results would come back as they are reported here, within +3.6% or -3.6% of the results indicated.  This also means that any changes that are equal to or greater than +3.6% or -3.6% in the survey data from 2018 to 2019 are considered statistically significant changes and can be attributed to actual changes in perceptions or satisfaction versus general fluctuations in the survey data.

The satisfaction reported is the combined ratings of very satisfied and satisfied responses.    

 ETC Institute develops two comparative benchmarks:

  • Via a national survey to a random sample of more than 500 residents in communities with a population between 100,000 and 250,000 in the United States (US). The US benchmark for this measure was 72% in 2018.
  • Via a regional survey to a random sample of 300 Florida residents. The Florida benchmark was 66% in 2018.

In 2020, the City changed how the neighbor surveys are administered. The annual Neighbor Survey was replaced with a Business Survey, and going forward they will be conducted every other year to solicit feedback from residents as well as the business community.  

The target was established by increasing the 2018 baseline with a statistically significant margin of 4 % over five years.   

The satisfaction with the quality of Parks and Recreation programs and facilities decreased 5% between 2018 (71%) and 2019 (66%). 24% of the respondent were neutral, and 10% indicated that they were dissatisfied with the quality of Parks and Recreation programs and facilities. 

It is expected that the satisfaction level will increase as the City is making significant investments in the Parks and Recreation system as a result of the $200 million Parks Bond approval in March 2019. 

The Neighbor Survey was not conducted in 2020 as the City has elected to conduct a Business Survey and a Neighbor Survey every other year. The Business Survey was launched in December 2020. This question was not included in the Business Survey. 

Data is collected from the City’s Neighbor Survey that has been conducted by a third-party contractor, the ETC Institute, annually since 2012.

All of the Neighbor Surveys can be accessed at the City’s website: https://www.fortlauderdale.gov...

City of Fort Lauderdale
100 North Andrews Avenue | Fort Lauderdale, FL 33301
www.fortlauderdale.gov

Office of Management and Budget
Division of Structural Innovation
Contact: [email protected]

City of Fort Lauderdale
100 North Andrews Avenue | Fort Lauderdale, FL 33301
www.fortlauderdale.gov

Office of Management and Budget
Division of Structural Innovation
Contact: [email protected]