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Police response time (all calls for service)

Status Indicators:
Proceeding as Planned
 Monitoring Progress
Reviewing for Improvement
Information Unavailable

Status Indicators: Proceeding as Planned |  Monitoring Progress | Reviewing for Improvement | Information Unavailable

When residents and visitors call 911, they have a reasonable expectation that a law enforcement officer will arrive as soon as possible based on the prioritization of the call for service. Response times vary based on the priority level (1,2,3,4) assigned by the dispatcher and the number of officers in service at that time. When a call is assigned Priority 1, the officer is immediately dispatched. However, if the dispatcher changes the call’s status to Priority 2, 3, or 4 upon learning there is no longer an immediate threat of violent crime, the officer will attend to the scene as soon as all Priority 1 calls have been addressed. By monitoring the response times, the Department can dedicate resources to needed areas.    

This measure tracks the average time it takes for police to respond to a call from when the call is dispatched to when an available officer arrives on scene. The response time for Priority 2, 3, and 4 calls is averaged across the three call types. This measure uses the 90th percentile of all calls to account for outliers in the data that if included would dramatically skew results. 

Priorities are set by a dispatcher at the Broward County Regional Dispatch Center based on the information provided by the caller. The four priorities are:

1.Immediate threat of bodily harm or loss of life

2.Immediate threat of loss of property

3.Calls of routine nature

4.Delayed calls that do not require an urgent response 

The target is set based on the previous year’s actual value. As the City’s population grows, the Fort Lauderdale Police Department’s resource allocation will be closely monitored to maintain response times.   

 

 

The source of the police response time data comes from the Motorola Computer-Aided Dispatch (CAD) Software System. The data, such as the start, dispatch, and arrival times, are recorded in CAD by dispatcher who answer 911 calls at Broward County’s Regional Dispatch Center. 

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City of Fort Lauderdale
101 NE 3rd Avenue 21st Floor | Fort Lauderdale, FL 33301
www.fortlauderdale.gov

 

Office of Management and Budget
Division of Strategy and Innovation
Contact: [email protected]

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City of Fort Lauderdale
101 NE 3rd Avenue 21st Floor | Fort Lauderdale, FL 33301
www.fortlauderdale.gov

Office of Management and Budget
Division of Strategy and Innovation
Contact: [email protected]

We are Fort Launderdale Icon